Dedicated Server "Lag Spike"

[nasagnilac]

Good day, I need help of any system administrator. We have an issue of "LAG SPIKE" using latest herc. We have a mobile app for the game and pc client. You can login using pc client or mobile client and we have almost 90% mobile users online. We already set the log system to txt file and remove other settings for logs. Server is running with gepard shield and in dedicated host. You can see the host information's below. There are also times that player are disconnected using pc client or mobile client. We used 2013-08-07 client. We experienced this issue since we released the mobile version and still not yet resolved or determined if this is a mobile issue hosting issue. Population peak is 400 to 800 per day. We are willing to donate to someone who can help us fix our problem. Hoping that you will help us thank you.


 

Memory
32GB DDR3 ECC RAM

SSD Bay 1
128gb SSD

SSD Bay 2
None

Add On 1
No RAID

Datacenter Location
Los Angeles, CA

IPv4 Addresses
/29 Allocation (5 Usable)

Network Port Speed
1gbps

Bandwidth
10TB Premium Internap

DDoS Protection
20gbps / 60,000,000 pps

Operating System
CentOS 7

 

 

[dezmay]

- game security app checking versus mobile. on/off

- game security app checking versus pc. on/ff

- disable mobile access only. let them play on pc. check if lag occurs

- disable pc access only. let them play mobile only. check if lag occurs

- event scripts. on/off

- scripts that check each online account for special prizes. exp etc. on/off

- data file. server versus pc. check

- data file. server versus mobile. check

- server antivirus. on/off

- server firewall. on/off

- SQL database integrity checking

- check server performance

- check server HDD integrity

- check memory modules integrity