can you atleast provide more information about your report?
Code:
System specs (please complete the following information):
- OS: [e.g. windows 10 version 1809, macOS 10.14]
- Hercules Version [e.g. v2018.09.22]
- Mode: [renewal or pre-renewal?]
- Packet version: [e.g. 20101130]
- Client type: [e.g. main, RE, zero, sak, ad]