Game Crashing when starting

[Archson 0]

Hi, I've been getting this crash on this last days from a player and I can't seen to solve it.

 

Faulting application name: *****RO.exe, version: 0.0.0.0, time stamp: 0x52d7483d

Faulting module name: *****RO.exe, version: 0.0.0.0, time stamp: 0x52d7483d

Exception code: 0xc0000005

Fault offset: 0x0005ed50

Faulting process id: 0x1c8c

Faulting application start time: 0x01d13b0d1c447ac4

Faulting application path: D:*****RO*****RO.exe

Faulting module path: D:*****RO*****RO.exe

Report Id: d0813061-2782-4fbf-9a30-0d46f383a51a

Faulting package full name: 

Faulting package-relative application ID: 

 

The game was working fine, and suddenly stopped working, no major changes were done as far as he told me. The player was really willing to play, because he even reinstalled Windows on his computer but, without success.

 

Specs are:

Windows 10

CPU i7 4790k

GPU Radeon HD 5850

 

Thanks for anyone who looks in this matter.